Sage Support Features

General Features

• Completely Web Based
• 100% ASP Script
• Self Hosted
• Unlimited Staff Members, Articles, and Tickets
• Fully Customizable
• Knowledgebase Categories and Ticket Zones

Admin Features

• Web Based Configuration
• Operator Management
• Ticket Management
• Knowledgebase Management

Staff Features

• Unclaimed Tickets/My Tickets Views
• New Ticket Email Notification
• Tickets RSS
• Ticket Email Notification or RSS
• Claim Ticket or Close Ticket
• Browse/Search the Knowledge base
• Add to the Knowledgebase

Visitor or Customer Features

• Web Based Tickets
• My Tickets
• Ticket Email Notification
• Knowledgebase Articles